HOW TO ORDER
How to order
|APPLY FOR YOUR MEMBERSHIP REGISTRATION
Wongpitak Export is open to the trade only. You should complete your membership registration in order to be able to see the prices of our products including new collection and best selling items.
All registered and approved customers will have immediate access to login and shop online.
|CREATING YOUR ORDER/QUOTATION LIST
While you're able to browse the site, you can click the "Add to Quote" button in the category pages (below the product thumbnails. Our ordering system will add detail of product with price, minimum quantity to your quotation list.
You can always remove a product from your quotation list or change the quantities to more than the minimum order quantity.
When you finish adding item to the list and ready to send your quotation list to Wongpitak Export, please click "Checkout" button then tick " same registration name and address" or complete information if name and address is different.
After entering your name and address please click "Submit" button. We will contact you by email regarding your order/quotation list within 24 hours.
|TO CHOOSE SPECIFIC STYLE, SIZE, SHAPE, COLOR AND DESIGN
With our product, if you need a more specific style, size, shape, color and design, you can always modify as you wish. Please choose & refer code, color and design you like then we can surely provide.
For example :
33802 is code for Vase mango wood dark brown bottle shape sculpture size 8*45"
DBR is dark brown color
SCD221 is design code (sculpture design number 221)
|TERM OF PURCHASE ORDER
1. Ex works or Ex-factory
the selling cost of goods from Seller's factory. All other expenses from the factory of seller to buyer's premise has to be borne by the buyer
2. Free On Board (FOB) Bangkok or Laem chabang port
the cost of packing, transportation from our factory in Chiangmai to Bangkok, and documentation for the goods forwarding formality is borne by seller. All further cost from port of origin to reach the goods to the buyer's place has to be met by the buyer
3. Cost & Freight (CNF) Cost and Freight
Seller is responsible to get goods to the port of destination. Buyer is responsible for all further cost from port of destination to buyer's premise
4. Cost, Insurance and Freight (CIF)
Seller has the same obligations as under CFR but with the addition of marine insurance against the buyer's risk of loss or damage to the goods during the carriage
|PRICING AND MINIMUMS
Our product is made to order.
Our minimum initial order or re-order is 5000 USD
For FOB order under 5000 USD, there is additional FOB handling charge 400 USD/shipment.
All prices and minimums are subject to change without notice.
For your convenience, you can order: On line using our shopping cart By e-mailing your order to email@example.com
|SPECIFIC LABEL/PACKAGE AND OTHER REQUESTS
Prices can be found on our products page. We mainly sell for wholesale order in term of F.O.B. Bangkok. Prices do not allow for retail order.
If you require specific or additional model/sculpture, price will be slightly higher.
Our F.O.B prices are standard which apply for customer in all regions. Any specific requirement imposed by customer in the following ways;
- Excess sample cost
- Sample delivery cost
- Laboratory test
- Phytosanitary treatment
- Label of barcode, warning and caution, recycle mark, trademarks, logos, service mark and other brand features.
- Inner carton
- Product Liability Insurance
We will make good effort to provide and serve with sincerity therein but cost will be in addition to our prices.
We will send samples of our goods at cost in F.O.B. Bangkok + courier charge.
We offer a refund sample cost of ordering item when customer order in minimum requirement.
For customized sample, we charge for prototype 50 USD/item + sample cost + shipping cost.
If customer order item in minimum requirement, we offer a refund of prototype cost of that item.
We pack every single product with brown paper, bubble sheet with paperboard partition then in standard 5 plies cardboard carton size 45 x 65 x 40 centimetres.
We take care of all of your shipping requirements.
Small order can dispatch via post i.e:
* Air mail
* Surface mail
Courier service can be provided via UPS., DHL., FedEx, TNT ,etc.
Larger order we normally ship via freight.
Please contact us for shipping requirement.
Wongpitak products are hand crafted and may therefore have slight variations in color, texture, or finish. Minor irregularities may occur and are not considered defects.
All claims (damages, shortages) must be filed within 15 days of receipt of merchandise by email to firstname.lastname@example.org then we will remake the replacement for the unacceptable items and ship together with next order.
Listed below are important steps related to returns & claims:
1. Please inspect your merchandise upon receipt as claims or returns must be reported to us within 15 days of receipt of goods.
2. Please take a photo of the visible damage as this will be very useful in the claims process.
3. Returns or damages are accepted for reason of defective or damage caused by production only.
4. All claims must be directed to and approved by Wongpitak Export.
5. For approved product claims, we will either remake the replacement or credit cost as deduction to next order.
6. To avoid confusion, please do not return any merchandise before contacting us and obtaining a return authorization.
7. If you return a consignment to us in condition within 30 days, we offer a refund, but customer is responsible for the condition of the returned merchandise and all expenses to return.